Farrow & Ball Streamlines North American Sample Fulfillment with CCI
Challenge
Farrow & Ball’s previous sample fulfillment process relied on two suppliers, creating an opportunity to simplify operations and improve consistency. The goal was to consolidate paint and wallpaper samples into one solution while turning orders within 24 hours of receipt.
For architects and designers working on active projects, reliable sample quality and fast delivery were critical to keeping decisions and timelines moving.
The Solution
CCI created a seamless transition from the previous supplier model by establishing an online ordering process, receiving product inventory, and managing fulfillment in Farrow & Ball branded packaging.
The result was a more streamlined, reliable process that supported both operational efficiency and brand consistency.
The Results
CCI delivered the program on time and on budget, successfully supporting Farrow & Ball’s North American sample fulfillment launch.
The new process met or exceeded expectations for product quality and fulfillment timelines, helping ensure that architects, designers, and customers received the samples they needed quickly and reliably.
Key results included:
- 273 average orders processed daily
- 704 highest number of orders processed in a single day
- 24-hour sample turnaround target achieved
- On-time, on-budget launch
- One-site solution for both paint and wallpaper samples
